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Billing & invoices

How a Studio Owner or Admin manages the subscription, updates the payment method, and finds invoices through the Stripe customer portal. Covers upgrading and downgrading seats and pool, cancelling and reactivating, one-time top-ups, and the current Kleinunternehmer (§19 UStG) VAT position where no VAT is added to invoices.

The Billing page is where a studio Owner or Admin manages the subscription, payment method, and invoices for a Studio.

When to use

  • You want to upgrade or downgrade — change seats, adjust your shared pool, or start a paid plan.
  • You need to update a payment method or download an invoice.
  • You want to cancel or reactivate a subscription, or buy a one-time top-up.

Who can do what

  • Billing is an Owner & Admin surface. Members who open it are sent to Studio settings instead.
  • Owner — can start a paid plan, change seats, adjust the pool, cancel, and reactivate.
  • Owner & Admin — can buy top-ups and open the Stripe customer portal.

Manage your subscription

  1. Open Studio settings, then Billing.
  2. Start a paid plan — if your studio isn’t subscribed yet, choose Start conversion. Pick your seat tier, size your shared studio pool, add billing details, and activate. Only the Owner can convert.
  3. Change seats — on an active subscription, use the Pro & Max seat steppers. Every change opens a Review seat change step so you confirm before anything is billed. Adding seats can bill now or defer to your next renewal; removing seats takes effect at the period end.
  4. Adjust the pool — use Adjust on the Studio pool card. Both increases and decreases apply at your next renewal — no charge or refund happens right away.
  5. Cancel — the Owner can choose Cancel subscription. Paid seats end at the period boundary; your studio balance stays and members keep drawing from it.
  6. Reactivate — while a cancellation is scheduled, the Owner sees Reactivate subscription to undo it. Changing a seat or the pool also resumes the subscription.

Payment method & invoices (Stripe)

INTERSTITIAL bills through Stripe. Use the billing-portal link on the Billing page to open the Stripe customer portal, where you can:

  • Update your payment method and billing contact details.
  • View & download invoices as PDFs.

Stripe also emails each finalized invoice with the PDF attached, so your invoices arrive in your inbox as well. Studio subscriptions run on net-30 invoice billing — you can pay by bank transfer, SEPA Direct Debit, or card.

If an invoice is open, an outstanding-invoice notice appears at the top of the Billing page in every state, with a Pay link — so you can always settle what’s owed.

How it works

  • Active — your subscription is running; the page shows your seats, pool, balance, and the next invoice date.
  • Invoice overdue — a grace period. Generation still works; pay before the due date to keep the studio active.
  • Suspended — generation is blocked until the unpaid invoice is paid. Your projects, scenes, and shares stay accessible.

VAT on your invoices

INTERSTITIAL currently bills as a Kleinunternehmer under §19 UStG (German small-business rule). In practice this means no VAT is added to your invoices — the amount you see is the amount you pay, and each invoice carries a short §19 note explaining that no VAT is charged. If you need VAT specifics for your accounting, the invoice PDF itself is authoritative.

Tips

  • The in-app pricing screen is the source of truth for what each seat, top-up, and pool unit costs — check it before you change anything.
  • Downgrades and pool decreases wait for renewal. Nothing is refunded mid-period, so time larger cuts near your billing boundary.
  • Cancelling keeps your balance. Your studio wallet rolls over and survives cancellation — only deleting the studio forfeits it.
  • Can’t find an invoice? Check the Stripe portal first, then your email — every finalized invoice is sent with the PDF attached.