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Billing & invoices

How a Studio Owner or Admin manages the subscription, updates the payment method, and finds invoices through the Stripe customer portal. Covers upgrading and downgrading seats and pool, cancelling and reactivating, one-time top-ups, and the current Kleinunternehmer (§19 UStG) VAT position where no VAT is added to invoices.

The Billing page is where a studio Owner or Admin manages the subscription, payment method, and invoices for a Studio.

When to use

  • You want to upgrade or downgrade — change seats, adjust your shared pool, or start a paid plan.
  • You need to update a payment method or download an invoice.
  • You want to cancel or reactivate a subscription, or buy a one-time top-up.

Who can do what

  • Billing is an Owner & Admin surface. Members who open it are sent to Studio settings instead.
  • Owner — can start a paid plan, change seats, adjust the pool, cancel, and reactivate.
  • Owner & Admin — can buy top-ups and open the Stripe customer portal.

Manage your subscription

  1. Open Studio settings, then Billing.
  2. Start a paid plan — if your studio isn’t subscribed yet, choose Start conversion. Pick your seat tier, size your shared studio pool, add billing details, and activate. Only the Owner can convert.
  3. Change seats — on an active subscription, use the Pro & Max seat steppers. Every change opens a Review seat change step so you confirm before anything is billed. Adding seats can bill now or defer to your next renewal; removing seats takes effect at the period end.
  4. Adjust the pool — use Adjust on the Studio pool card. Both increases and decreases apply at your next renewal — no charge or refund happens right away.
  5. Cancel — the Owner can choose Cancel subscription. Paid seats end at the period boundary; your studio balance stays and members keep drawing from it.
  6. Reactivate — while a cancellation is scheduled, the Owner sees Reactivate subscription to undo it. Changing a seat or the pool also resumes the subscription.

Payment method & invoices (Stripe)

INTERSTITIAL bills through Stripe. Use the billing-portal link on the Billing page to open the Stripe customer portal, where you can:

  • Update your payment method and billing contact details.
  • View & download invoices as PDFs.

Stripe also emails each finalized invoice with the PDF attached, so your invoices arrive in your inbox as well. Studio subscriptions run on net-30 invoice billing — you can pay by bank transfer, SEPA Direct Debit, or card.

If an invoice is open, an outstanding-invoice notice appears at the top of the Billing page in every state, listing each invoice with its number, whether it is due or overdue, and a Pay link — so you can always settle what’s owed.

How it works

  • Active — your subscription is running; the page shows your seats, pool, balance, and the next invoice date.
  • Invoice overdue — from the day after an invoice’s due date. Generation still works; the notice shows the date by which to pay to keep generating (21 days after the due date).
  • Suspended — an invoice is 21 or more days overdue. Generation is blocked until that invoice is paid; generation resumes as soon as the payment arrives. Your projects, scenes, and shares stay accessible.

Overdue invoices, step by step

Days are calendar days, counted in Paris time from the invoice’s due date.

  • The day after the due date — the invoice is overdue. The open-invoices list on Billing and Studio settings marks it in orange with the date to pay by. Generation keeps working.
  • Day 11 — the studio’s Owners and Admins get one email with that date, a Pay button for each overdue invoice, and what happens if it stays unpaid.
  • Day 21 — AI generation is suspended for everyone in the studio, the subscription is set to end at the end of the current billing period, and Owners and Admins get an email saying so. The list marks the invoices to pay as Required.
  • Pay the invoices marked Required — a card payment or bank transfer brings generation back as soon as it reaches us, and a direct debit within about 15 minutes of you confirming it (a debit that is still processing already counts). The scheduled end of the subscription is removed automatically. Other open invoices are shown too, but you don’t need to pay them yet to lift the suspension.
  • Your projects, members and studio balance are kept throughout, even if the subscription ends.

VAT on your invoices

INTERSTITIAL currently bills as a Kleinunternehmer under §19 UStG (German small-business rule). In practice this means no VAT is added to your invoices — the amount you see is the amount you pay, and each invoice carries a short §19 note explaining that no VAT is charged. If you need VAT specifics for your accounting, the invoice PDF itself is authoritative.

Tips

  • The in-app pricing screen is the source of truth for what each seat, top-up, and pool unit costs — check it before you change anything.
  • Downgrades and pool decreases wait for renewal. Nothing is refunded mid-period, so time larger cuts near your billing boundary.
  • Cancelling keeps your balance. Your studio wallet rolls over and survives cancellation — only deleting the studio forfeits it.
  • Can’t find an invoice? Check the Stripe portal first, then your email — every finalized invoice is sent with the PDF attached.